Bouygues Telecom Chooses Mariner xVu to Help Meet Growing Demand for High-Quality Video Content
April 04, 2014 --
Mariner today announced that Bouygues Telecom, a global communications provider in France, one of the world's largest IP Video markets, has chosen the Mariner xVu(TM) Software Defined Monitoring (SDM) solution to help its operations teams monitor linear IP Video services. The award-winning software provides real-time visibility into customer's quality of experience (QoE) on a broad range of devices, improving detection and analysis efficiency.
Bouygues Telecom is renowned for its innovative spirit and its commitment to customer satisfaction. Using Mariner xVu, Bouygues Telecom will be able to optimize the viewing experience for its customers, with the ability to rapidly isolate linear IP Video network issues, reducing outage duration and call volume.
"Mariner xVu's versatility with quick access to actionable information will enable us to proactively identify and resolve issues in a more timely and cost-efficient way," said Jean-Christophe Reversat, Bouygues Telecom's network operations director. "IP Video monitoring at the end-points for linear TV will give us a better end-to-end service visibility for our operations teams."
"The consistent and meaningful QoE data Mariner xVu provides helps our customers to improve end-user experience and maintain consumer loyalty," said Arman Aygen, regional business development director at Mariner Partners in Paris, France. "With over 15 million devices under management worldwide and growing, Mariner xVu is providing Bouygues Telecom with a field-proven solution that is robust and reliable."
More information about Mariner and the company's products can be found at www.marinerpartners.eu.
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About Bouygues Telecom (www.bouyguestelecom.fr)
As a full-service electronic communications operator (mobile, fixed, TV, Internet, and cloud computing), Bouygues Telecom stands out for its innovative products and services and award-winning customer relations serving its 11.1 million mobile and 2 million fixed broadband customers, which include more than 1.5 million professional and corporate clients and more than 1.7 million B&YOU clients.
After inventing the mobile talk-plan concept in France in 1996, Bouygues Telecom has always been a pioneer in innovation: it introduced the first unlimited call plans with Millennium (1999) and Neo (2006); in 2007, it launched the first fixed-mobile convergence offer for corporate customers; in 2009, it invented the "all-in-one" solution with ideo, the first quadruple play offer in the market; and, as early as July 2011, it invented mobile telephony 2.0 with B&YOU, the first SIM-only Web-Only offer.
In June 2012, Bouygues Telecom launched Bbox Sensation, its new range of routers packed with the most innovative technologies on the market that will transform the digital home experience, and in November 2013, the Box Internet by B&YOU, a double-play which democratizes the access to Internet. In January 2014, Bouygues Telecom and SFR conclude a strategic agreement to share a part of their mobile access networks: it will enable both operators to provide their respective customers better coverage, better quality of service, and to generate significant savings.
Its mobile network covers 99% of the French population with 2G, 96% with 3G+, and 60% with H+. Bouygues Telecom is also deploying a nationwide 4G network covering already 63% of the French population, bringing access to 4G to 40 million people in France from October 2013. Each day, the company's 9,092 employees develop solutions aligned with changing customer needs. 2,000 customer relations advisers, a distribution network driven by their 2,500 sales advisers, and its websites combine to ensure optimum customer service on a daily basis.
About Mariner (www.marinerpartners.eu)
Mariner is a leading provider of Software Defined Monitoring for IP Video. Mariner's innovative, award-winning flagship solution suite, Mariner xVu(TM), allows service providers to offer a reliable, high-quality viewing experience. The ability to rapidly isolate network, content, or service problems helps reduce mean time to repair service, truck rolls, and set top box swaps to ensure a more cost-effective and superior broadband and IP Video service. Mariner xVu is one of the world's most deployed monitoring solutions, with over 15 million devices under management. More information about Mariner is available at www.marinerpartners.eu.