Goto AZ Planning Automates Home Delivery Service in Japan With Cloud-Based Descartes/CTC Solution
September 11, 2013 --
WATERLOO, Ontario, Sept. 11, 2013 (GLOBE NEWSWIRE) -- Descartes Systems Group (Nasdaq:DSGX) (TSX:DSG), the global leader in uniting logistics-intensive businesses in commerce, announced that Goto AZ Planning, a leading home care rental company in Japan, has automated its home delivery operations with a combined cloud-based solution from Descartes and ITOCHU Techno-Solutions Corporation (CTC), a Descartes 'United by Design' partner.
The cloud-based home delivery solution, called Supply Chain Network Controller, includes Descartes' Reservations, Route Planner and Mobile applications. It allows Japanese retailers to quickly deploy a comprehensive home delivery solution that starts with real-time delivery appointment scheduling during the customer ordering process and finishes with Android-based mobile proof-of-delivery at customer receipt. Currently, Goto AZ is using Descartes' Reservations and Route Planner solutions as part of its overall delivery system.
"At Goto AZ Planning, we aim to provide our customers with what is needed such as the information, the service and the products when they are needed," said Sae Hamaguchi, Senior Director of System Planning at Goto AZ. "Our delivery system's innovation allows us to clearly know the status of each resource and share the planning information between the sales drivers at the customers' sites and the operators at the call center. And that can drastically reduce the workload of the people who are in charge of the route planning and dispatching."
"We've worked with Descartes to deliver a cloud-based solution for the Japanese market that provides differentiated customer service," said Shun Ando, General Manager, SaaS division of CTC. "Because of our prepackaged approach and the solution's comprehensive functionality and cloud infrastructure, customers are able to quickly adopt the superior home delivery capabilities and cost reduction benefits."
"Our alliance with CTC extends Descartes' advanced home delivery solution to include Japanese retail market requirements, such as prebuilt consumer delivery appointment scheduling screens that can be embedded directly in the customer's website or point-of-sale systems," said Chris Varney, Vice President Global Alliances & Channels. "We're pleased that the combination of our unique home delivery technology and CTC's cloud-based service is delivering significant value to customers like Goto AZ Planning."
About Goto AZ Planning
Goto AZ Planning was established in 1991. The company operates retail stores in western Japan and provides delivery of the home care products, bedding and water dispensers direct to homes and facilities for the elderly. Its aim is to support the family member to have a more comfortable life by caring for the elderly. More information on Goto AZ Planning is available at www.goto-az.co.jp.
Established in 1972, ITOCHU Techno-Solutions Corporation (CTC) provides advanced IT solutions to enhance enterprise network systems, and offers various outsourcing services, such as operations by its own data centers. CTC supports such market segments as telecommunications, broadcasting, finance, retail, distribution, manufacturing, education, government, medicine, pharmaceutical, chemicals and apparel. CTC has formed partnerships with hundreds of leading IT companies from all over the world. These partnerships range from those with global multinational IT companies to those with highly focused venture businesses. Around 7,000 people work for CTC throughout Japan, and our service edge lies in offering one-stop 7 x 24 support in approximately 100 service centers.
Descartes (TSX:DSG) (Nasdaq:DSGX) is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, performance and security of logistics-intensive businesses. Descartes has over 147,000 parties using its cloud based services. Customers use our modular, software-as-a-service solutions to route, schedule, track and measure delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; file customs and security documents for imports and exports; and complete numerous other logistics processes by participating in the world's largest, collaborative multi-modal logistics community. Our headquarters are in Waterloo, Ontario, Canada and we have offices and partners around the world. Learn more at www.descartes.com.
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