Comcast Announces New 600-seat Customer Support Center Set To Open This Summer In Hudson, NH
Company to Hire for 100 New Positions by Year End For Initial Staffing of State-of-the-Art Call Center
May 05, 2014 --
HUDSON, N.H., May 5, 2014 /PRNewswire/ -- As part of its ongoing commitment to provide an outstanding customer experience, Comcast Cable today announced plans to open a new state-of-the-art customer support center this summer in Hudson, New Hampshire.
The state-of-the-art facility has the capacity to seat approximately 600 agents. Comcast expects about a third of the seats or 200 positions to be filled by year end, including almost 100 new positions. With the new positions, Comcast will have more than 1,700 employees across the state, and more than 5,000 across its Greater Boston footprint.
Today's announcement underscores Comcast's continued investments in New Hampshire. In 2012, Comcast's total employee investment, including payroll, payroll taxes, benefits, healthcare, training and tuition reimbursement, totaled almost $170 million. Comcast also contributed more than $1.5 million in community investment across the state.
"Today's announcement that Comcast is a bringing a facility to Hudson that will create 100 new jobs by the end of the year represents why New Hampshire is as well positioned as any state to lead the country in innovative economic growth," Governor Maggie Hassan said. "This expansion will enhance Comcast's significant contribution to our state's economy, helping create good jobs that can support a strong middle class. I would like to thank Comcast for their commitment to the Granite State, and I look forward to continuing to work closely with the company to keep New Hampshire moving forward."
Employees at the new call center will provide support for Comcast residential products and services, initially handling calls from across the Greater Boston Region, which serves 1.6 million customers in New Hampshire, Maine, Eastern Massachusetts, Cape Cod and the Islands.
"This new facility represents our latest investment in the tools, technologies and people that will help improve our customers' experiences with us,'' said Steve Hackley, Senior Vice President of Comcast's Greater Boston Region. "When our customers reach this call center, they will be connected with agents who are best equipped to help with their specific needs."
"We are pleased to be opening this new facility, presenting professional growth opportunities for current employees and adding almost 100 new team members this year alone who will be focused on providing the best possible customer service," said Matthew Cohen, Vice President of Customer Care for Comcast's Greater Boston Region. "This is an ideal Southern New Hampshire location with a strong and talented labor market."
"We applaud Comcast for locating this facility in Hudson,'' said Roger Coutu, Chairman Hudson Board of Selectmen. "With easy access to vital highways and an outstanding workforce, this announcement reinforces what we've known all along that southern New Hampshire is a great place to do business, and we're pleased that Comcast's presence here will help us underscore that message."
The 127,000 square-foot, 600-seat facility is located at 55 Executive Drive. When renovations are complete, this state-of-the-art facility will also have best-in-class industry technologies for servicing customers, a full service cafeteria and a fitness center.
Comcast will begin advertising and posting new positions this month. Those interested in employment opportunities with Comcast can learn more at upcoming area career fairs and are encouraged to review job profiles and opportunities at www.comcast-jobs.com, where they can also apply for positions. Comcast is an equal opportunity employer and offers extensive career-path options along with competitive pay, medical, dental and prescription benefits, retirement investment options, and free and discounted Comcast services.
About Comcast Cable
Comcast Cable is the nation's largest video, high-speed Internet and phone provider to residential customers under the XFINITY brand and also provides these services to businesses. Comcast has invested in technology to build an advanced network that delivers among the fastest broadband speeds, and brings customers personalized video, communications and home management offerings. Comcast Corporation (Nasdaq: CMCSA, CMCSK) is a global media and technology company. Visit www.comcastcorporation.com for more information.
SOURCE Comcast Cable
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